FAQ

All ModernMD locations are open from 8:00am – 8:00pm on weekdays & from 8:30am – 6:30pm on weekends.

Yes! All ModernMD locations are open on Saturdays & Sundays, from 8:30am – 6:30pm.

No way! All ModernMD locations offer quick & convenient care with no appointment necessary! While you are welcome to just walk in when you need us, consider jumping on your local ModernMD’s virtual waitlist to skip the waiting room & get straight to getting better when it’s your turn.

As a network of urgent care providers, ModernMD is medical care for all of life’s little spontaneous emergencies, unlike Primary Care Physicians, who provide ongoing care for chronic conditions & maintain your full medical history. This means that your insurance company will not allow you to select ModernMD as your Primary Care Physician.

No way! We’re here to help meet your everyday illness & injury care needs when your Primary Care Physician is unavailable or overbooked. We encourage you to continue to visit your Primary Care Provider for annual physicals & chronic condition management and will happily forward your visit records to your Provider’s office at your request.

No referral necessary! Just walk-in or jump on your local ModernMD’s virtual waitlist

In line with our mission to make awesome medical care more accessible, ModernMD is proud to accept a wide range of commercial, Medicaid & Medicare insurance plans. To see if we accept your current insurance plan, check out our insurance search directory!

Absolutely! ModernMD accepts most managed Medicaid plans, in addition to state Medicaid & Medicare!

Yes! If you have a photo ID & your insurance member ID number, we can see you without your physical insurance card. If you don’t have your member ID number on hand, give your insurance company a ring to clarify your coverage details before you stop by ☺

Swinging by ModernMD is super easy! Just bring the following along for a smooth visit:

• Your photo ID
• Your insurance card or Member ID
• A preferred form of payment (for copays & self-pay visits)
• Your prescription bottle (if seeking a refill)
• A printed copy of any paperwork you need a hand with (for work, school, clearance)

No Insurance? No Problem!

At ModernMD, we believe mysteries are for Netflix, NOT for medical bills

So we make it REALLY easy to make sense of our budget friendly  self-pay pricing, with our care calculator! At a glance, a basic visit with a ModernMD provider is $99 & includes a consultation, examination & prescription, if applicable. Self-pay prices for all add-on procedures (such as diagnostic testing, X-rays & stitches) will be shared & explained before moving forward with your care plan!

Cash, credit cards & debit cards are accepted at all ModernMD locations.

Definitely! If you stash away cash to cover the cost of your care through your employer or insurance plan, you’re welcome to use your FSA or HSA debit card to cover your co-payments, deductibles, or outstanding patient responsibility.

You can pay your bill online here.

If you have questions about a bill you received from ModernMD or need assistance with your billing records, contact our billing team via email at billing@modernmduc.com or via phone at (646) 741-5354. For assistance with a bill you received from our lab partner, Sunrise Labs, please contact the ModernMD location you visited – our team will facilitate connecting with our lab.

Yes, we’re family friendly! All ModernMD locations offer everyday illness, injury & common condition treatment for children aged six months and up. For pediatric well-visits, pediatric vaccines & continuous care for chronic childhood conditions, please visit your family’s Pediatrician.

All ModernMD Providers are comprehensively trained to close cuts & will assess & stabilize your injury during your visit. In the case of deep or complex cuts, your provider may refer you to the Emergency Room for more extensive treatment.

Yes! All ModernMD locations offer on-site lab collection services. Specimens are processed through our lab partner, Sunrise Labs.

Yes! All ModernMD locations have X-ray on-site.

Yes! All ModernMD locations offer comprehensive STD testing & treatment if you believe you’ve been exposed or are experiencing symptoms.  To stay on top of your sexual health, check out our new

STAT STD Screening, with results in two days!

While we certainly recommend maintaining a relationship with a Gynecologist for continuing care, yes ModernMD offers a wide range of GYN/Women’s Health services including common GYN condition treatment, pap smears, birth control refills & pregnancy testing.

Regardless of circumstance, we’re always happy to provide documentation that confirms you visited us on any date in which you received care at ModernMD. While your provider may determine that recommending an excused absence from work or school for a specified recovery period is best for your health, please note that consulting with a ModernMD provider does not guarantee an excused absence note will be authorized.

Most prescriptions can be refilled at ModernMD. A limited supply of a controlled medication may be refilled at the discretion of your Provider, if an established regimen can be verified.

All ModernMD locations offer annual, work, school, sports, DOT & pre-employment physicals. That said, health insurance providers do not cover the cost of physicals in an urgent care environment, which means all physicals are administered on a self-pay basis. Check out our

self-pay pricing estimator for our self-pay physical fees.

Yes! All ModernMD locations offer PCR Monkeypox testing for patients who believe they have been exposed or present with symptoms consistent with Monkeypox.

Yes! All ModernMD locations offer two forms of RSV (Respiratory Syncytial Virus) Testing:

• rapid RSV testing with right away results for all pediatric patients under the age of 19
• Standard RSV lab testing for adults

Absolutely! All ModernMD locations offer both COVID-19 rapid antigen testing (results in 15 minutes) &  STAT COVID PCR testing for work, school, travel & peace of mind (results in 2 days)

Yes! All ModernMD locations offer STAT COVID PCR testing on a walk-in basis, no appointment necessary! Thanks to our specialized process, results are available in 2 days!

Yes! All ModernMD locations offer STAT COVID PCR testing, which is the gold standard for international travel clearance.

Definitely! All ModernMD locations offer COVID-19 rapid antigen tests, which are ready with results in 15 minutes.

COVID-19 rapid testing is available to all patients 6+ years old. You do not need to have active symptoms or  be considered to be at increased risk of contracting COVID-19 to be eligible for rapid testing & frequent testing remains recommended for most patients.

If you have been instructed by your travel carrier, medical provider, or employer to have a COVID-19 PCR test, rapid COVID-19 testing is NOT right for you. When visiting, please share documentation that notes the type of test you require for confirmation or request a COVID-19 PCR test.

In accordance with best practice & updated guidelines patients may visit for:

• Rapid testing every other day (for example if you were tested on Monday, you may return on Wednesday)
• PCR testing every third day, as long as your most recent results have been received. (for example, if you were tested on Monday, you may return on Thursday)

Few COVID-19 rapid tests are created equal & many available on the market today are 60% accurate at best. To stick to our commitment to providing you the absolute best care, ModernMD exclusively uses Quidel’s SARS COV-2 rapid antigen tests, which studies have shown to be 97% accurate!

ModernMD offers Quidel’s SARS COV-2 rapid antigen testing

, which is 97% accurate. Should your rapid COVID-19 test come back positive, you will receive a COVID-19 PCR test as well, which will be sent to a lab to confirm your diagnosis. This ensures 100% confirmation of all positive COVID-19 results.

Please note that not all rapid COVID-19 tests are created equal – many available on the market are significantly less accurate than the antigen testing offered at ModernMD.

Your COVID-19 rapid test results will be ready in 15 minutes & shared with you before you head out. Your results will also be posted to your

patient portal, for easy access to your records from your phone or computer.

We’re super proud to offer STAT PCR testing at all ModernMD locations, which means your results will be ready & posted to your patient portal in 2 days, 2-5 days sooner than nearly anywhere else!

Yes, you can certainly use your active health insurance plan when visiting ModernMD for COVID-19 testing. If you are commercially insured through your employer or the state exchange, some commercial insurance companies are continuing to waive copayments & deductibles for COVID-19 testing & treatment.

That said, most commercial insurance plans have revisited their COVID-testing coverage. This means your insurance company may determine you are responsible for your co-payment or deductible. At current, we will either collect your copay/deductible at the time of your visit if instructed by your insurancem or you will receive a bill if your insurance mandates we collect your patient responsibility once your visit is reviewed.

If you are insured by a managed Medicaid plan or State Medicaid, COVID-19 testing remains available entirely free of charge.

As ModernMD is not a city sponsored COVID-19 testing site, budget friendly self-pay pricing is available for those without insurance:

• PCR Testing – $99
• Rapid Testing – $124
• PCR & Rapid Testing – $124

Please note that due the expiration of the federal program covering the cost of COVID-19 lab testing, self-pay PCR patients will receive a bill for the processing of their swab from our lab partner, Sunrise labs.

ModernMD is not contracted with the City of New York as a free City testing site. This means that patients without insurance are responsible for the cost of COVID testing at all ModernMD locations.

• PCR Testing – $99
• Rapid Testing – $124
• PCR & Rapid Testing – $124

No way! At current, you are welcome to just walk in 7 days a week for convenient treatment without an appointment. However, all ModernMD locations continue to offer access to our virtual waitlists for your convenience! If you prefer to go about your day until it’s your turn, our virtual waitlist process is your go-to!

During sick season & during higher demand periods such as holiday weekends, we recommend that you plan to text the virtual waitlist number belonging to the center you’d like to visit within the first operating hour of the day (we open at 8:00am on weekdays & 8:30am on weekends) to ensure a spot is available

Absolutely not! In fact, we encourage you to register for our virtual waitlist from the comfort of home or as you go about your daily activities using your preferred location’s virtual waitlist number. you will receive an alert when it’s time to come see us.

However, if you happen to be passing by, you are welcome to register for our virtual waitlist by scanning the QR codes posted on our storefronts.

NO! The goal of ModernMD’s virtual waitlist is to spare our patient’s the hassle and discomfort of waiting for their visit, especially during the winter & summer months. As such, PLEASE DO NOT line up at your local ModernMD in the early hours of the day.

Instead, please plan to text your preferred center’s virtual waitlist within one hour of our opening (8:00am on weekdays, 8:30am on weekends) when you’d like to visit.

YES! As our virtual waitlists and are centers are managed based on the number of patients who identify as needing care, it is important that we understand:

• How many patients to expect
• The type of visit each patient is requesting (i.e. injury visit versus COVID testing)
• If the patient is experiencing symptoms requiring emergent attention

Please register each person (spouses, friends, children) who will be receiving care at ModernMD for the virtual waitlist of your choosing individually.

While wait-times vary depending on a variety of factors, to estimate your wait, we recommend that you assume approximately one hour of waiting time for every ten patients ahead of you in line.

However, please note that elderly, disabled, injured and emergently ill patients will be taken ahead as needed, regardless of their # in line, which may extend this estimated wait time. Additionally, please note that all ModernMD locations currently utilize a hybrid model, accepting both walk-in & registered waitlist patients. As such, if you register for our virtual waitlist, please wait to receive your alert text before making your way to ModernMD!

We recommend you keep an eye on your spot in line via the link in your confirmation text & have your phone handy for the duration of your waiting period.

If you completed virtual waitlist registration but did not receive a text confirming your sign up immediately afterward, your phone carrier may be blocking the message from delivering to protect you from spam. Please call the location at which you registered. Our phone numbers are:

• • Bed-Stuy – 646.604.8130
  • Bushwick – 646.604.8160
  • City Line – 646.604.8180
  • Crown Heights – 646.604.8150
  • Flatbush – 646.604.8140
  • Jackson Heights – 646.604.8190
  • Ridgewood – 929.468.9920
  • S.E Williamsburg – 646.604.8120
  • South Richmond Hill – 929.468.9930

If your confirmation text shows as undelivered, our team will attempt to reach you via phone call.

To ensure we provide each of our patients with exceptional care, our center’s waitlists typically close when additional patients can no longer be accepted for the day. That said, if you find your local ModernMD’s waitlist closed in the morning, please call the location you are interested in visiting to confirm that the waitlist is in fact closed.

Yes! Please be sure to request we forward your records to any physician of your choosing & provide their complete contact details to our Patient Care Coordinators during registration

YOU, period full stop!

Yes! Once reviewed by a ModernMD provider, your recent lab results will be made available in your patient portal. Please be sure to provide a current email address during registration so your patient portal account may be established.

Yes, progress notes from your visits to ModernMD will be made available to you in your patient portal.

If any component of your recent lab testing produces a positive or abnormal result, you will receive a phone call from a ModernMD Provider or Nurse Manager to walk through next steps & in some cases, request that you return to the ModernMD location where your lab testing was performed for follow up.

If all components of your recent lab testing confirm a negative or normal result, you will not receive a phone call from our team. Instead, your lab results will be made available in your patient portal once they have been reviewed by a ModernMD Provider, so please be sure to provide a current email address during registration!

No worries, we’re here to help! If you need assistance setting up a new patient portal account, accessing an existing one or locating a specific record or result, please email us at portalhelp@modernmduc.com

All ModernMD locations now offer STAT STD screenings which are  a quicker, more convenient & more comfortable alternative to traditional STD testing for symptom free-screenings,  performed at our centers or elsewhere.

You’ll love our STAT STD Screenings for a few key reasons:

• Super speedy results in TWO DAYS – for peace of mind in half the time
• No-frills focus on frequently transmitted STIs – which means no   over-testing for rare infections to prevent random laboratory bills

NO SWABS – only blood & urine specimens are needed to get your comprehensive bill of sexual health conveniently & comfortably

Our STAT STD screening is designed to offer a super convenient shame-free sexual health status update, without sacrificing a smidge of clinical quality. That’s why you can expect to be tested for all of the most commonly transmitted, frequently asymptomatic STI’s:

• HIV
• HSV II (Herpes)
• Syphilis
• Chlamydia
• Gonorrhea
• Mycoplasma Genitalium
• Trichomonas

If you specifically do not want to be tested for one or more of the conditions included in our STAT STD screenings, simply inform your Provider.

If you’d like to be tested for additional STI’s or your provider deems additional testing to be clinically warranted, orders can easily be added to your lab panel. That said, please note that results for additional STD labs outside of those included in our STAT STD screening will likely not be available within the two-day STAT timeframe.

If you are insured by a commercial insurance plan, our STAT STD screening should be completely covered, outside of your standard urgent care visit co-pay.

If you are insured by a Medicaid insurance plan, your STAT STD screening visit will be free of charge to you.

If you are uninsured, a STAT STD screening visit is $124 at all ModernMD locations, which will be due at the time of service. That said, you will likely receive a bill from our lab partner for specimen processing in the amount of $199.45 – $253.78 at a later date.

MMD offers Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO (a 4th generation) rapid test kit, recognized as the industry gold-standard due its ability to detect HIV-1/2 antibodies & HIV-1 p24 antigen with exceptional accuracy, significantly sooner than less sophisticated test kits.

When performed outside of the window period, clinical studies deem Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO rapid test to be:

• 99.9% sensitive (highly unlikely to produce false positives at the time of testing)
• 99.8% specific (highly unlikely to produce false negatives at the time of testing)
• The window period is the time it takes a virus to become detectable after exposure.
• When one is exposed to HIV, the window period is typically a minimum of several weeks.
• During the window period a person could have & spread the virus, but still test negative.
• Due to its advanced 4th generation combination technology, Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO test can typically detect HIV infection 18-45 days after exposure, where most others require 30-90+ days for detection.

Everyone 12+ years old is eligible, regardless of symptoms, risk, or perceived exposure.

Based on state law, minors are entitled to sexual healthcare without the permission or presence of a guardian.

Yes, you may use your insurance for rapid HIV testing.

• However, most plans will not cover rapid HIV testing performed during a more extensive urgent care/STD testing visit.
• To prevent you from receiving a bill, rapid HIV testing may not be combined with any other diagnostic or treatment service on the same day, unless deemed clinically necessary.

Patients may visit for other urgent care services including additional STD testing on any day prior to or after a rapid HIV testing visit.

If you are uninsured:

• A self-pay rapid HIV visit is $124, which includes a provider consultation & testing.
• You may elect to combine rapid HIV testing with other self-pay urgent care services.
• If additional lab work is performed due to clinical necessity or at your request, you may receive a bill for specimen processing from our lab partner.

The primary difference between a rapid HIV test & a standard HIV test is speed.

While both forms of testing require a blood sample, The rapid HIV test offered at MMD is performed on-site & results in 20 minutes, while the sample collected for a standard HIV test is sent out to our lab partner, typically taking 3-5 business days for full results turnaround.

While specific recommendations on HIV testing frequency are dependent on your risk factors, HIV testing is generally advised every 3 – 6 months for patients aged 13 – 64.

• When one is exposed to HIV, it can take several weeks (the window period) for the antigen (the virus), or for antibodies to become detectable.
• While you may be tested prior to the lapsing of the window period (18 – 90 days after potential exposure) retesting will be recommended to ensure your status has not changed.

If the result of your rapid HIV test is reactive (positive) it will be considered preliminary & an additional blood sample will be sent out to our lab partner for confirmation.

• You will be contacted when your confirmatory results are in (typically 3 business days).
• You may be asked to return to the MMD location you visited to receive your results, which does not indicate that the confirmatory result from the lab is definitively positive.
• Depending on the clinical indications you will discuss with your provider, the following will be coordinated for you either at the time of the positive rapid, or if your confirmatory test is ultimately positive:
  – a referral to a specialist for continuing care
  – partner services access
  – mandatory NYSDOH reporting

If the result of your rapid HIV test is nonreactive (negative) & you have not had confirmed exposure to HIV in the last 45 days, your current status is confirmed as negative.

• If warranted or requested, a second sample can be sent out for further confirmation.
• Retesting is recommended if you had recent exposure risk & test within the window period.
• Your MMD provider will advise on prevention & retesting best practices, dependent on your risk factors & history.