Frequently Asked Questions About ModernMD

All ModernMD locations are open from 8 am–8 pm on weekdays and from 8:30 am–6:30 pm on weekends.

Yes. All ModernMD locations are open on Saturdays and Sundays, from 8:30 am–6:30 pm.

Nope. All ModernMD locations offer quick and convenient care – with no appointment necessary! That said – you certainly have the ability to register yourself in advance and join the list. You can also schedule ahead! Simply click here. 

As a network of urgent care providers, ModernMD is medical care for all of life’s little emergencies, unlike Primary Care Physicians, who provide ongoing care for chronic conditions and maintain your full medical history. This means that your insurance company will not allow you to select ModernMD as your Primary Care Physician.

Nope. We’re here to help meet your everyday illness and injury care needs when your Primary Care Physician is unavailable or overbooked. We encourage you to continue to visit your Primary Care Provider for annual physicals and chronic condition management – and will happily forward your visit records to your provider’s office at your request.

No referral necessary. Just walk in, or find a time here.

You can pay your bill online here. You can also pay in person at any of our locations.

If you have questions about a bill you received from ModernMD or need assistance with your billing records, contact our billing team via email at billing@modernmduc.com or via phone at 646.741.5354.

For assistance with a bill you received from our lab partner, BioReference Laboratory, please contact the ModernMD location you visited. Our team will facilitate connecting with our lab.

Yes, ModernMD Urgent care provides no-cost, walk-in urgent care services for ride share drivers enrolled in Drivers Benefits. No appointment is needed.

To qualify for free urgent care visits, you must be enrolled in the Drivers Benefits program. If you’re not enrolled, sign up online or call 833-814-8590.

Care is available at 9 ModernMD clinic locations in Brooklyn and Queens. Just walk in with your TLC license, insurance information (if available), and Drivers Benefits Enrolled Driver Card. (Note: “BHMA Urgent Care by ModernMD” does not accept Drivers Benefits.)

In line with our mission to make outstanding medical care more accessible, ModernMD is proud to accept a wide range of commercial, Medicaid & Medicare insurance plans. To see if we accept your current insurance plan, check out our insurance search directory.

Absolutely. ModernMD accepts most managed Medicaid plans, in addition to state Medicaid & Medicare.

Yes. If you have a photo ID and your insurance member ID number, we can see you without your physical insurance card. If you don’t have your member ID number on hand, give your insurance company a ring to clarify your coverage details before you stop by.

Swinging by ModernMD is easy. Just bring the following along for a smooth visit:

• Your photo ID
• Your insurance card or Member ID
• A preferred form of payment (for copays and self-pay visits)
• Your prescription bottle (if seeking a refill)
• A printed copy of any paperwork you need us to complete (for work, school, and clearance)

No insurance? No problem! At ModernMD, self-pay pricing is easy to understand, thanks to our straightforward price list.

Estimate Out-of-Pocket Costs

At a glance, a basic visit with a ModernMD provider is $175 and includes a consultation, examination, and prescription, if applicable. Self-pay prices for all add-on procedures (such as diagnostic testing, X-rays, and stitches) will be shared and explained before moving forward with your care plan.

Cash, credit cards, and debit cards are accepted at all ModernMD locations. We also accept:

• Apple Pay
• Google Pay
• Zelle
• Venmo

Yes. If you stash away cash to cover the cost of your care through your employer or insurance plan, you’re welcome to use your FSA or HSA debit card to cover your co-payments, deductibles, or outstanding patient responsibility.

Yes, we’re family friendly! All ModernMD locations offer everyday illness, injury, and common condition treatment for children ages six months and up.

For pediatric well-visits, pediatric vaccines, and continuous care for chronic childhood conditions, please visit your family’s pediatrician.

All ModernMD providers are comprehensively trained to close cuts, so they can assess and stabilize your injury during your visit. In the case of deep or complex cuts, your provider may refer you to the Emergency Room for more extensive treatment.

Yes. All ModernMD locations offer on-site lab collection services. Specimens are processed through our lab partner, BioReference Laboratory.

Yes. All ModernMD locations offer X-rays on-site. If for whatever reason an X-ray tech is unavailable to take your X-ray on the day of your visit, we can still proceed with your exam and refer you out to our X-ray partner for same-day images.

Yes. All ModernMD locations provide comprehensive STD testing and treatment. Whether you’ve been exposed, are experiencing symptoms, or simply need routine screening, we can help. Test results are typically available within 2-3 days and can be viewed immediately through our patient portal.

While we certainly recommend maintaining a relationship with a gynecologist for continuing care, ModernMD does offer a wide range of GYN/women’s health services, including treatment for common GYN conditions, birth control refills, and pregnancy testing.

Regardless of the circumstances, we’re always happy to provide documentation confirming the date you received care at ModernMD. While your provider may determine that recommending an excused absence from work or school for a specified recovery period is best for your health, consulting with a ModernMD provider does not guarantee an excused absence note will be authorized.

Yes, most prescriptions can be refilled at ModernMD.

Please note that as of April 9, 2025,  ModernMD Urgent Care does not prescribe or refill narcotic or controlled substances, including but not limited to opioids, benzodiazepines, and stimulant medications, under any circumstances.

• ModernMD Urgent Care providers will not prescribe controlled substances, even on a short-term basis or in emergencies.
• ModernMD Urgent Care will not provide refills of previously prescribed controlled medications, regardless of outside provider prescriptions or documentation.
• Our team is happy to offer non-narcotic alternatives for pain relief and provide referrals to appropriate specialty care.
• Our team can assist with care coordination for substance use disorders or mental health support as appropriate.

All ModernMD locations offer annual, work, school, sports, and pre-employment physicals. That said, health insurance providers don’t cover the cost of physicals in an urgent care environment, which means all physicals are administered on a self-pay basis. Check out our self-pay price list for our self-pay physical fees.

Yes. All ModernMD locations offer two forms of RSV (Respiratory Syncytial Virus) testing:
rapid RSV testing with right away results for all pediatric patients under the age of 19, and
standard RSV lab testing for adults.

Yes. Please be sure to request we forward your records to any physician of your choosing and provide their complete contact details to our team during registration.

You and you only! Please refer to the Patient Bill of Rights and Patient Privacy practices.

Yes. Once reviewed by a ModernMD provider, your recent lab results will be made available in your ModernMD patient portal. Please be sure to provide a current email address during registration so your patient portal account may be established.

Yes. Visit summaries from your visits to any of our locations will be available through your ModernMD patient portal.

If any component of your recent lab testing produces a positive or abnormal result, you’ll receive a phone call from one of our providers to walk through the next steps – and in some cases, request that you return to the ModernMD location where your lab testing was performed for follow up.

If all components of your recent lab testing confirm a negative or normal result, you won’t receive a phone call from our team. Instead, your lab results will be made available in your ModernMD patient portal once they have been reviewed by one of our providers, so please be sure to provide a current email address during registration.

No worries, we’re here to help! If you need assistance setting up a new ModernMD patient portal account, accessing an existing one, or locating a specific record or result, please contact us.

Nope. All ModernMD locations offer quick and convenient care – with no appointment necessary! That said – you certainly have the ability to register yourself in advance and join the list. You can also schedule ahead! Simply click here.

There are many ways to plan your visit:

• If you’re looking to be seen today, click on any of our locations to see how many people are waiting. You can easily get in line before visiting the facility.
• If you’re looking to schedule further in advance (in the next day or two), you can do so by booking a time slot via one of our online booking links, which will automatically add you to our patient list for the time and date of your choosing.

It is important to note that ModernMD is an urgent care provider. While we typically see people on a first come, first served basis and will work to honor your appointment time, patients coming in with severe symptoms may be prioritized to ensure everyone’s safety and well-being. We appreciate your understanding.

Nope. In fact, we encourage you to click the “Pick a Time” link for the facility you want to visit so that you can register and add yourself to our list of patients to be seen.

Absolutely! All ModernMD locations offer both COVID-19 rapid antigen testing (results in 15 minutes) and COVID PCR testing for work, school, travel, and peace of mind (results in 2 days).

Yes. All ModernMD locations offer COVID PCR testing on a walk-in basis, no appointment necessary. Thanks to our specialized process, results are available in 2 days.

Yes. All ModernMD locations offer COVID-19 rapid antigen tests, which are ready with results in 15 minutes.

Your COVID-19 rapid test results will be ready in 15 minutes and shared with you before you head out. Your results will also be posted to your ModernMD patient portal, for easy access to your records from your phone or computer.

ModernMD works with our lab partner, BioReference Laboratory, to get our PCR COVID test results back and posted to your patient portal within 2 days.

Yes, you can certainly use your active health insurance plan when visiting ModernMD for COVID-19 testing. If you’re commercially insured through your employer or the state exchange, some commercial insurance companies are continuing to waive copayments and deductibles for COVID-19 testing and treatment.

That said, most commercial insurance plans have revisited their COVID-testing coverage. This means your insurance company may determine you’re responsible for your copayment or deductible. Currently, we’ll either collect your copay/deductible at the time of your visit if instructed by your insurance, or you’ll receive a bill if your insurance mandates we collect your patient responsibility once your visit is reviewed.

If you’re insured by a managed Medicaid plan or state Medicaid, COVID-19 testing remains available entirely free of charge.

As ModernMD is not a city-sponsored COVID-19 testing site, budget friendly self-pay pricing is available for those without insurance:

• PCR Testing – $99 plus lab fees
• Rapid Testing – $124
• PCR & Rapid Testing – $124 plus lab fees
• See full self-pay price list

ModernMD provides comprehensive STD testing at all locations. We offer testing for the most common sexually transmitted infections, including:

• Chlamydia
• Gonorrhea
• HIV
• Syphilis
• Mycoplasma genitalium
• Trichomonas
• Hepatitis B
• Hepatitis C

Test results are typically available within 2-3 days. Our lab processes specimens 7 days a week, so there are no weekend delays in getting your results. You can view your results through our patient portal as soon as they become available.

For insured patients:

• Commercial insurance plans typically cover STD testing, and you’ll only be responsible for your standard urgent care copay
• Medicaid patients receive STD testing at no charge

For uninsured patients:

• An urgent care visit fee will be charged at the time of service
• Lab processing fees are billed separately by our lab partner

No appointment is needed. You can walk into any ModernMD location at your convenience for STD testing.

Our providers will discuss your concerns, determine which tests are appropriate for your situation, and collect the necessary samples. The process is confidential and judgment-free.

Yes. You can discuss your specific testing needs with your provider, who will help you determine the most appropriate tests based on your situation and concerns.

MMD offers Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO (a 4th generation) rapid test kit, recognized as the industry gold-standard due its ability to detect HIV-1/2 antibodies & HIV-1 p24 antigen with exceptional accuracy, significantly sooner than less sophisticated test kits.

When performed outside of the window period, clinical studies deem Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO rapid test to be:

• 99.9% sensitive (highly unlikely to produce false positives at the time of testing)
• 99.8% specific (highly unlikely to produce false negatives at the time of testing)
• The window period is the time it takes a virus to become detectable after exposure.
• When one is exposed to HIV, the window period is typically a minimum of several weeks.
• During the window period a person could have and spread the virus, but still test negative.
• Due to its advanced 4th generation combination technology, Abbott’s DETERMINE HIV-1/2 Ag/Ab COMBO test can typically detect HIV infection 18-45 days after exposure, where most others require 30-90+ days for detection.

Everyone 12+ years old is eligible, regardless of symptoms, risk, or perceived exposure.

Based on state law, minors are entitled to sexual healthcare without the permission or presence of a guardian.

Yes, you may use your insurance for rapid HIV testing.

• However, most plans will not cover rapid HIV testing performed during a more extensive urgent care/STD testing visit.
• To prevent you from receiving a bill, rapid HIV testing may not be combined with any other diagnostic or treatment service on the same day, unless deemed clinically necessary.
• Patients may visit for other urgent care services including additional STD testing on any day prior to or after a rapid HIV testing visit.

If you’re uninsured:

• A self-pay rapid HIV visit is $124, which includes a provider consultation and testing.
• You may elect to combine rapid HIV testing with other self-pay urgent care services.
• If additional lab work is performed due to clinical necessity or at your request, you may receive a bill for specimen processing from our lab partner.

The primary difference between a rapid HIV test and a standard HIV test is speed.

While both forms of testing require a blood sample, the rapid HIV test offered at MMD is performed on-site and results in 20 minutes, while the sample collected for a standard HIV test is sent out to our lab partner, typically taking 3–5 business days for full results turnaround.

While specific recommendations on HIV testing frequency are dependent on your risk factors, HIV testing is generally advised every 3–6 months for patients aged 13–64.

• When one is exposed to HIV, it can take several weeks (the window period) for the antigen (the virus), or for antibodies to become detectable.
• While you may be tested prior to the lapsing of the window period (18–90 days after potential exposure) retesting will be recommended to ensure your status has not changed.

If the result of your rapid HIV test is reactive (positive) it will be considered preliminary and an additional blood sample will be sent out to our lab partner for confirmation.

• You’ll be contacted when your confirmatory results are in (typically 3 business days).
• You may be asked to return to the MMD location you visited to receive your results, which doesn’t indicate that the confirmatory result from the lab is definitively positive.
• Depending on the clinical indications discussed with your provider, the following will be coordinated for you, either at the time of the positive rapid or if your confirmatory test is ultimately positive:
  – a referral to a specialist for continuing care
  – partner services access
  – mandatory NYSDOH reporting

If the result of your rapid HIV test is nonreactive (negative) and you haven’t had confirmed exposure to HIV in the last 45 days, your current status is confirmed as negative.

• If warranted or requested, a second sample can be sent out for further confirmation.
• Retesting is recommended if you had recent exposure risk & test within the window period.
• Your ModernMD provider will advise on prevention and retesting best practices, dependent on your risk factors and history.